Convergys Work At Home Customer Service Representative Interview Questions

Same as any corporation. Stressful but I loved the job. There was about three phone interviews which asked roughly the same information. You can view this link to see if they are hiring in your state and also to see if they have openings in the U. They want you to work overtime but dont show appreciation. This post may contain affiliate links. They act like they sell but they dont.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business. Expertise & .

What is the Convergys pay?

Call volume is high so your always on calls but thats the point of a call center. They want you to have empathy with members however they dont show employees empathy! People who work there are nice and not really an issue however those who have worked there for a long time have those "high school cliques" so they tend to be snotty and rude!

But for the most part all representatives are nice and understand how stressful the job is! They dont allow cell phones on the floor however if your in one of those "cliques" and a supervisor sees you they wont tell you anything. So if your cool with certain team leaders they allow you to get away with things that others cant. This place is full of drama! And you cant advance at this place, There is no room and if you are a good candidate for a better placement it comes down to who they like more.

So to better say " its not what you know, its who you know"! They will look for any excuse to let you go!

Be careful with these people! There is usually no parking ever if you go in after 7am! It was a customer service management company. It was okay for awhile, but I prefer a more stable working environment, where I can do a specific job and continue improving my abilities and advancing with the company. You answer phone calls. Great company, think you can work from home now. ITs a good experience if you need customer service experience.

I do not recommend it forever, it can be stressful. Convergys Valdosta GA location. Convergys proved to be the ideal job initially.

After many company changes within a short time chaos came about and the company seem to not regain its balance. Unexpected lay offs began with little to no information on reasons being. I can not speak for the company as a whole but the Valdosta,Ga Convergys was not performing at it's full potential.

Exciting place to work. Convergys is a call center with different companies within. They are very flexiable with the hours needed to work. Management is very understanding and it is not a place with stress. Worst place to work at.

The job was stressful but became easier. High School all over again. Management is unprofessional om is unprofessional very bad environment to work in a lot of drama for a lot of yelling on the floor I'm very strict on your performance and sales not enough time teaching sales to agents who have never sold.

Management had their favorites and only they would advance. Dont work at pueblo convergys! This place is terrible! Management is terrible for Anthem side.

Team Leaders are lazy and dont know answers when you ask for help. They want you to work overtime but dont show appreciation. Oh and they give you rubber ducks when you do something positive! Why do adults need rubber ducks?! Dont work here they say they are "family friendly" however when you need time off for your children they throw a fit and make you feel guilty for taking the time off. Management and Team Leaders are what make this place terrible!

Call volume is high so your always on calls but thats the point of a call center. They want you to have empathy with members however they dont show employees empathy! People who work there are nice and not really an issue however those who have worked there for a long time have those "high school cliques" so they tend to be snotty and rude! But for the most part all representatives are nice and understand how stressful the job is! They dont allow cell phones on the floor however if your in one of those "cliques" and a supervisor sees you they wont tell you anything.

So if your cool with certain team leaders they allow you to get away with things that others cant. This place is full of drama! And you cant advance at this place, There is no room and if you are a good candidate for a better placement it comes down to who they like more.

So to better say " its not what you know, its who you know"! They will look for any excuse to let you go! Be careful with these people! There is usually no parking ever if you go in after 7am!

It was a customer service management company. It was okay for awhile, but I prefer a more stable working environment, where I can do a specific job and continue improving my abilities and advancing with the company.

You answer phone calls. The entire process from the submission of application to interview and offer took about 5 days and that includes a 2 day lag due to delaying online tests. The process took 1 day. I interviewed at Convergys in July It was mainly a few basic internet knowledge questions, and about if my equipment could passed the tests to run their software.

I do not remember which questions she asked, sorry. I was time efficient, didn't take long or interfere with anything else i had to do that day. I had little running around over those few days and had to reschedule, so they were flexible and never denied my a job offer or chance to interview.

Took a few days from the on line applications through email to set up a personal interview with a hiring manger. Turned out that satellite and wireless internet connection are not acceptable. Very professional and personable interaction. Hiring process was simple. Interview was atypical, they ask you many questions to determine your fit in the workplace.

The HR recruiter that you speak with dies wasn't too build rapport with you, wants you to be able to answer questions directly and professionally, they will want to see how you interact so they can gauge your abilities.

They offer you the position at the their elder agent base pay for the project. You either accept it or decline. The process took 3 weeks. The hiring process was about three in a half months long. There was about three phone interviews which asked roughly the same information. The follow ups took quite a while. I interviewed at Convergys in January The interview was not difficult, I was asked about my comfort level in managing multiple screens and experience in a call center setting.

Was asked about how one deals with irate customer and experience in sales. The process took 2 weeks. Everything was over the phone and through e-mail, only a few questions asked. I had to pay for a background check after being offered the position. Computer needed to pass specifications test during the application process also. Very quick and simple. Given a few scenarios and asked how I would respond. The interview process included several over the phone interviews, a computer check and then they wanted me on a thursday the 18th of July get a drug test before the 18th.

4,974 Employee Reviews

We are looking for great people who have a passion for customer service. Instead of working in a traditional call center environment, our Convergys Work At Home program hires customer service agents who work directly from home. We would like to show you a description here but the site won’t allow us. Convergys is a rewarding work opportunity if you are able to manage the slight shift adjustments. I believe that if it was not for lack of transportation and unavailability of schedule desire, I would be keeping my employment with Convergys/5(K).




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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business. Expertise & Passion Empowering passionate people with next generation technology and practices. Convergys provided 60 day notice to advised they were shutting down their brick and mortar centers in 3 locations in Utah. I believe they could have done more to keep projects moving forward in these locations. Check out our open work from home positions today! —30+ days ago. Top Companies with Remote Jobs in Glassdoor has /5(5K). Work At Home Customer Service Representative Interview candidates at Convergys rate the interview process an overall positive experience. Interview candidates say the interview experience difficulty for Work At Home Customer Service Representative at Convergys is easy.




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