I thought it was a great company to work for. When i had problems staying logged into their system i made every change to my home setup that i could to try to fix it, and they still blamed the issues on my end and refused to pay me for the time that i was not logged in. Training consisted of three weeks in an Abode virtual classroom followed call shadowing. The best part of job was not having to fight traffic to get to work. It was foolish, but overall a great company.
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Sykes expects you to produce results. Brief and very weak call center wrought with errors. Absolutely no training or interaction with a capable leader. It was no surprise they were bought out and I was out of a job. The company video is completely different than the managers. The managers need far better training and much stricter oversight. If the companies, such as Wal-Mart, could hear some of the things being said during training, they would be horrified!
I worked for Alpine Access for two years. They kept changing procedures and expecting you to get it in a week if not you got a warning, the only benefit you have working for this company is the work from home part, but if it's only your main source of money it's not worth it, they do not give you raises, advancement to grow etc.
Relaxing work from home experience. A typical workday at Alpine Access begins around 4pm until midnight but the start times depend on the assigned program. Training consisted of three weeks in an Abode virtual classroom followed call shadowing. Managers and senior CSRs are a valuable resource for information. In addition, there is room for advancement. Overall this a great company to begin a career in customer service in a home setting.
This is a work from home company that has many different companies under there umbrella that they provide customer service for. The training is virtual as well as everything else.
This is a telecommute position. It costs you to begin with, phone, internet, headset. The only good I can say about this position is you will get great at your computer skills and be able to switch from one subject matter to the next.
Interesting and challenging work environment. This company offers some interesting positions. A typical work day is one where we would meet with the manager to plan the day and talk about issues that need improvement. I learned to have patience and empathy for others.
The toughest part about the job is that given I worked from home, I had to motivate myself without much support from peers. The most enjoyable part of the position is the interaction with the clients. The hours are not selected by the employer therefore you do not get the same amount of hours each week.
This is not conducive to a regular check or one that is guaranteed to generate the amount of money that you will need to live. For a work from home job its fine. You get to make your own schedule. There is opportunity for plenty of overtime. Also its nice to not have your manager breathing down your back. The greatest job for learning and advancement in multiple fields within my scope of proficiency. Started taking customer care calls for American Express. I was blessed with being assigned a multitude of roles that were of company critical importance, and was given the latitude to choose other roles I felt would promote the overall security of the digital and physical security of the company.
As IT Security Engineer my roles included but not limited to: Ability to work on projects that were outside my prior technical experience, this taught me more then any prior job experience or school courses. For me to work at a place of employment there needs to structure and I need to know who to report to if I have any questions about my role. I would not recommend this job to my worst enemy. We had access a group chat with teammates and supervisor there for support.
And the training was efficient. When i had problems staying logged into their system i made every change to my home setup that i could to try to fix it, and they still blamed the issues on my end and refused to pay me for the time that i was not logged in. The training seems to be very good and is paid, one really feels that they care about you and you get to know a lot of your co-workers on your team and your supervisor.
Once the work starts, that connection is lost, it becomes very much 'every person for themselves' and it is all rush, rush, rush. They care more about your getting on and off the phone with someone quickly than providing good customer service. Please advise your applicants that if they do not have a lot of previous experience in call centers that your company will not help them get up to speed, it can feel like being thrown in a lions den and that can be very unpleasant for those of us who pride ourselves on excellent work and customer service.
You can schedule your day to work when you have the time. Early morning or late evening hours. Dealt with phone calls from scammers or people trying to use stolen credit cards. Not much upper mobility for the part timers. Save on gas , wardrobe, parking, and eating out for lunch. Several programs to choose from. New scheduling system doesn't offer much flexibility. Remote work environment has glitches.
Pay was always on time. Flexibility with time off except for a blackout. Set schedule within your available shift window. Pay gets capped at your starting wage. Smaller clients leave very little room for actual advancement despite taking on all the duties of your team lead. While working here, I was a top performer, however, our management had a very high turnover and that makes us top performers have to take on much more than we are paid for.
A few of us requested a pay increase and we were told that we were already maxed out. I gave notice a few weeks later. It was work from home job, provided their own equipment, good pay. Had to learn how to troubleshooting consoles,remeber alot of passwords and credentials. My management team was very nice and helpful. Your response will be removed from the review — this cannot be undone.
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Connect with our community. Get a free employer account to respond to reviews, see who is viewing your profile, and engage with your candidates. Follow Add a Review. Close Your trust is our top concern, so companies can't alter or remove reviews. Pros It is a good company to work for, people are very supportive and help you along the way and you can work from home which is a plus.
Based in Denver, CO, SYKES Home (formerly Alpine Access) provides call center outsourcing to clients using only home call center agents in the U.S. and Canada. It employs 5, work-at-home agents in 40 states and Canada. I worked for Alpine Access for two years. They kept changing procedures and expecting you to get it in a week if not you got a warning, the only benefit you have working for this company is the work from home part, but if it's only your main source of money it's not worth it, /5(). Alpine Access is a work at home company that hires home agents (aka customer service reps) to take calls from your home office. Alpine Access pays its employees for application processing, background checks and for training.
Currently, this work from home company is known as “Sykes Home powered by Alpine Access”. Types of Work At Home Positions at Sykes Home Sykes Home has a variety of work at home positions in customer service, financial, services, healthcare support, video gaming support, and order support. Alpine Access CCP (16) Work At Home Customer Care Professional (14) WORK-AT-HOME TELEPHONE CUSTOMER SERVICE Representative (7) Work-at-home Telephone Customer Care Professional (4) Glassdoor has Alpine Access reviews submitted anonymously by Alpine Access employees. Read employee reviews and ratings on Glassdoor to decide if Alpine /5(). Alpine Access is one of the better known online companies that gives their “employees” the opportunity to train and work from home. There is some small talk online about Alpine Access being a scam, and we’ll address those claims during this review as well.
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